Customer Help
Our happiness team is always here to assist.
Welcome to our Customer Help page! Have questions?
Check out our FAQ section below for quick answers to commonly asked queries.
Check out our FAQ section below for quick answers to commonly asked queries.
Common purchase queries answered
Orders and Shipping
We accept a variety of payment methods including credit/debit cards, PayPal, and PayNow for your convenience. All transactions are secure and encrypted to ensure your details are protected.
Once your order is shipped, we will send you a tracking number via email. You can use this number on our website to track the delivery status of your purchase.
We offer a 14-day return policy for unopened and unused products in their original packaging. If you’re not satisfied with your purchase, please contact our support team for a return authorization
Yes, all our products come with a manufacturer’s warranty. The warranty period and specifics vary by product and manufacturer. Details are available on the product page and included in your purchase.
You can request order changes or cancellations within 24 hours of purchase. Please contact our customer service immediately to assist you with your request.
Absolutely! Our members enjoy exclusive discounts, early access to pre-orders, and special promotions. Sign up today through our website to start enjoying these perks.
For products available for pre-order, you can secure your item by placing an order before its official release. We’ll ensure that it’s reserved for you and shipped on the release date.
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with your order details and a description of the issue. We will arrange a replacement or re
You can reach our customer support via email, phone, or live chat on our website. Our team is available to assist you with any questions or issues you might encounter.
Currently, we only ship within Singapore. We plan to expand our shipping services in the future, so stay tuned for updates on international shipping options.
Custom PC builds
Our custom PCs are crafted by well-experienced builders, offering a wide range of options tailored to your gaming and performance needs, all at the lowest prices.
Absolutely! Bring your old desktop or laptop to our store, and our staff will evaluate it to offer you the best possible price. You can then use this amount to lower the cost of your new custom PC.
Each brand new custom PC comes with a 3-year warranty, covering you for any unforeseen issues with
Once you’ve finalized your specifications and made your payment, your custom PC will be ready for pickup within 1-2 working days.
Yes, we offer both standard and same-day delivery options to accommodate your needs and schedule.
Yes, you can receive a free online quotation by messaging our store directly on Carousell with your preferred specifications.
If your PC is getting slow or can’t handle the latest games, come to us. We can upgrade your PC to ensure it meets your current needs and incorporates the latest technology.
You can visit us at 21 Hougang St 51, #02-09, Singapore 538719, located in Hougang Green Shopping Mall.
You can PM us directly through Messenger, visit our store, or check our website at tradezone.sg for more information.
Registering with us gets you tailored advice, lifetime aftersales services, and access to special promotions and the best prices in Carousell for your custom PC needs.
Can’t find what you’re looking for?
No worries! Feel free to reach out to our Happiness Team by filling out the contact form.
Get in Touch with Our
Happiness Team!
Please fill out the form below with your inquiry, and one of our friendly team members will get back to you promptly.
Thank you for choosing us to serve you and your furry friends! Your satisfaction is our top priority.