14-Day Return Policy

TradeZone SG Pte. Ltd. offers a 14-day return policy for eligible items. Here’s what you need to know:

Eligible Items:

• Once a sale is completed, returns, refunds, or exchanges are not accepted. All sales are final.
  
• Faulty items will be replaced within the specified warranty period.
  
• Brand new game titles, whether sealed or unsealed, are not eligible for exchanges or refunds. Pre-owned discs come with a ONE WEEK (7-day) shop warranty from the purchase date. We reserve the right to deny any exchange or refund if the pre-owned disc is returned in an unplayable condition due to mishandling.

Return Process:

1. Contact TradeZone Customer Service via ‪+65 8777 7871 or email contactus@tradezone.sg within 14 days of purchase to initiate your return.
2. Upon approval, you will receive instructions on how to return the item(s).
3. Pack the item(s) securely in the original packaging, if possible.
4. Ship the item(s) back to TradeZone SG Pte. Ltd. at your expense.

Refunds:

• Once your return is received and inspected, TradeZone SG Pte. Ltd. will issue a full refund for the purchase price (excluding original shipping costs) within 14 business days.
• Refunds will be issued to the original payment method used for the purchase.

Important Notes:

• TradeZone SG Pte. Ltd. reserves the right to deny returns that do not meet the above criteria.
• TradeZone SG Pte. Ltd. is not liable for any issues arising after the purchase of a title. This includes situations where computer systems do not meet minimum requirements, online billing problems, region incompatibility, or any other technical difficulties beyond our control.
• We reserve the right to modify this policy at any time. Changes will be reflected on this page. 

Contact:

For any questions regarding our return policy, please contact TradeZone SG Pte. Ltd. Customer Service at +65 8777 7871 or email contactus@tradezone.sg